On Saturday, December 24, the nation’s top airline and a Star Alliance participant, Air India, unveiled its “FogCare” programme to lessen the impact of delays brought on by fog on passengers.
This programme, which will initially be used for aircraft leaving from and arriving at IGI Airport in New Delhi, intends to address unforeseen events like flight delays and cancellations due to the dense fog that blankets northern India throughout the winter.
Air India will take preemptive measures as part of the new FogCare effort to isolate the effects of fog on flight operations, which typically occur in the early mornings and late evenings but can sometimes cascade throughout the day.
Air India’s Chief Customer Experience Officer and Global Head of Airport Operations Rajesh Dogra commented on this programme, saying, “We are thrilled to launch the FogCare project, a customer-centric measure to ensure the greatest experience for our customers.
This will vastly enhance the passenger experience on days with heavy fog and is another milestone on our path to becoming a top-tier airline.
We will make an effort to provide our clients with the most recent information on whether fog has affected their flight and to assist them in making the best decision possible in the given situation.
By proactively addressing the issue, we will be able to maintain the overall network schedule integrity as best as we can and provide all passengers with a better experience, especially those on flights that aren’t impacted by fog.