Hyderabad Resident Finds Bugs in Chicken Biryani Ordered from Zakir Khan’s Restaurant on Swiggy

In a troubling incident, a man found bugs in the chicken pieces of a biryani he ordered from a Hyderabad restaurant. The upset customer, Sai Teja, shared photos of the tainted biryani from Mehfil Biryani in Kukatpally, Hyderabad, on ‘X’. The images showed maggots inside the chicken pieces of the biryani he had ordered online.

He tagged @cfs_telangana for intervention and reported the incident to Swiggy, where he received a response stating, “We regret that your order did not meet expectations; packaging is managed solely by the restaurant.”

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Swiggy Refunds Rs. 64 for Contaminated Biryani

In an attempt to placate the customer, a Swiggy customer service representative offered a Rs. 64 refund for the affected items, out of a total bill of Rs. 318. Dissatisfied with the restaurant, Sai Teja took to social media, urging followers with a tweet: “Avoid ordering from Mehfil Kukatpally.” Furthermore, when attempting to complain to the Food Safety & Standards Authority of India (FSSAI) website, he encountered an obstacle, stating, “Despite entering all necessary information, the system prompts me to fill in additional details.”

For those unfamiliar, Mehfil Biryani is owned by famous stand-up comedian Zakir Khan.

The post quickly went viral, sparking public outrage. One commenter lamented, “It’s unfortunately common nowadays. Don’t expect more than minimal taste. No one challenges this mafia-like system. Just boycott online food.” Another user raised safety concerns, questioning, “If consuming such items unexpectedly leads to harm, is a Rs. 64 refund sufficient compensation?”

Echoing similar incidents, the third user shared, “I faced the same issue and even found sharp plastic in the food. Swiggy seems focused solely on business with vendors.”

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