Delhi Customer Orders 1gm Gold Coin on Blinkit, Receives 0.5gm Coin with ‘No Refund’ Policy

As online grocery services like Zomato’s Blinkit expand their offerings for Dhanteras, a Delhi resident has raised concerns about being scammed by the platform. Mohit Jain reported that he ordered a one-gram gold coin and a ten-gram silver coin for the occasion but received only a 0.5-gram gold coin instead.

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Delhi Resident Faces Customer Service Deadlock After Receiving Wrong Gold Coin from Blinkit on Dhanteras

Jain expressed his frustration on Reddit, stating, “I ordered a one-gram gold coin from Blinkit along with a one-gram silver coin. It was all prepaid. I wasn’t home to receive the order, so I provided the OTP to my younger brother.” Upon returning home, Mohit discovered the incorrect item had been delivered.

Confounded by the mistake, he wrote on social media platform X, “After 20 minutes, I reached home and saw the wrong item was delivered. I received a 0.5-gram Malabar gold coin (rose design) instead of the 1-gram Mata Lakshmi gold coin I ordered.”

Jain further explained that by the time he realised the mistake, the return window had closed, preventing him from addressing the issue with customer service. “I called the delivery person and literally cried while speaking to him,” he noted.

Despite having CCTV footage that confirmed the mix-up, Jain reported that the delivery partner indicated he could not rectify the situation, even though he had proof of the ordered item.

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Blinkit Faces Backlash as Customer Receives Incorrect Gold Coin Order with No Resolution

In his tweets, Mohit shared images detailing the 0.5-gram gold coin he received alongside screenshots of his order confirmation. His order specifically mentioned the purchase of a 24 kt, 1 gm Goddess Laxmi Gold Coin and a 10 gm Laxmi Ganesh Silver Coin, both labelled under Malabar Gold & Diamonds.

Jain also included correspondence from Blinkit’s customer support, which responded to his claim stating, “We are sorry. The complaint window for the selected item(s) is closed.” An additional automated message suggested providing feedback to improve their services.

The incident has gained significant attention on social media, with numerous users expressing frustration over Jain’s experience. Comments poured in, with one user remarking, “Blinkit has become a scam lately. Their customer service is laughable.” Another tagged the company, asking, “What kind of service is this?” while a third called on Blinkit to take action on the matter.